Shipping & Delivery Details

Order Processing

At Newcastlegem, we prioritize fast and reliable fulfillment. Once your payment is successfully processed, we begin preparing your order right away—usually within one business day. You’ll receive a tracking number via email as soon as your package ships, allowing you to monitor its progress from our door to yours.

Delivery Estimates & Shipping Costs

Shipping Carriers & Limitations

We primarily ship using UPS and FedEx Ground. Other shipping options may be available at checkout. Please be aware that we currently do not ship to the following areas:

• Alaska

• Hawaii

• Puerto Rico

• Guam

• U.S. Virgin Islands

• International destinations

• APO/FPO military addresses

We proudly serve customers within the 48 contiguous United States only.

Additional Information

Although we strive to deliver your order on schedule, unexpected delays may occur due to factors like severe weather, natural disasters, holidays, or other unforeseen circumstances. We appreciate your patience and trust in our dedication to providing outstanding service.

Would you like to include an “Express Shipping” option in this section?